Direct Debit payments for Charge Cards require the full balance. The more you pay off your Credit Card, or if you pay all of your balance by the due date, you will pay less interest. You can find out what the minimum repayment is for your Credit Card by looking at your Credit Card statement. In some instances, we may need to ask you for more information in order to setup your Direct Debit. If you are setting up your Direct Debit online or via the Amex App, you will be advised during the set-up journey when your Direct Debit will begin and when the payment will collect. Note: Direct Debit collection timeframes vary, so please ensure you check your statement to find out when your Direct Debit will collect. Alternatively, post the completed form to the address provided on the front of the form. Please keep in mind that the Document Centre can only be used for Personal Cards at this time. Step 3 – Log in to your Online Services and upload the form to the Document Centre. Step 2 – Complete all the fields in the form. Step 1 – Set up a Direct Debit by downloading and completing a Direct Debit mandate form based on the type of Card you have. You can enrol in to Direct Debit by completing and returning the Direct Debit mandate form to us. Step 7 – Review and confirm your details. Step 6 – Complete your bank account/building society details. Step 5 – Select and confirm your payment option. If you do not have an Online Account you can also set this up in the Amex App once you have downloaded it. Step 1 – Download the Amex App or log in with your existing Online Account details. Setting up Direct Debit on the Amex App is quick and allows you to monitor your Account on the go. Setting up Direct Debit using the Amex App Step 5 – Review your details and confirm. Step 4 – Confirm your Direct Debit payment options. Step 3 – Complete your bank account/building society details. Step 2 – Go to 'Payments' in the navigation and select 'Direct Debit'. Step 1 – Log in with your existing Online Account details or set up an Online Account. Setting up Direct Debit using our Online Services is a quick and easy process. Setting up Direct Debit using our Online Services When you set up a Direct Debit, you will have an option to select to automatically pay in one of the following ways:įind out more about Card repayment options and a glossary of terms. If you are not the only person authorised to make payments from the account, we will require a Direct Debit mandate form with a signature from any other authorised parties. When enrolling for Direct Debit, you must use a UK personal bank account that is held in your name. To set up Direct Debit you will need your bank account/building society sort code and account number. You can set up a Direct Debit via your Online Services, using the Amex App or by completing a Direct Debit mandate form. You’ll always have peace of mind knowing you’ve made a payment. Paying by Direct Debit is a great way to ensure that you pay your monthly payments on time. For ease of mind you can set up Card alerts to receive SMS and email payment notifications. You can choose what is convenient to you, from a variety of ways to make your monthly payments. All payments are subject to additional checks, and we may contact you if we need further information. It’s important to let you know that we are unable to allow payments to be made from any unrecognised persons/companies/entities going forward – as these might result in disruption to your Account. Name variance: If the name on your paying bank account differs from the name of your American Express Card Account, we may contact you for more information.Joint accounts: Payments can be made from joint accounts so long as the main Cardmember is named on the account and is an authorized signatory.Small Business and Corporate Cards: Payments must be made from a personal bank account in the main Cardmember’s name or from a business account in the same name as the company.This includes payments for transactions completed by Supplementary Cardmembers. Personal Cards: Payments must be made from a personal bank account in the main Cardmember’s name.To continue to protect your Account and meet regulatory commitments, payments made to your American Express ® Card must come from a bank account in your name.
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